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Terms and conditions
GENERAL
This purchase is governed by the following standard terms and conditions of sale for consumer purchases of goods over the Internet. Consumer purchase here means the sale of goods to consumers who are not primarily acting as part of a commercial activity, and when the seller is acting in a commercial capacity with the sale of goods over the Internet.
Sales to consumers are regulated by, among other things, the Consumer Purchase Act and the Cancellation Act.
THE AGREEMENT
The agreement between the buyer and seller consists of the information the seller provides about the purchase in the ordering solution in the online store (including information about the nature, quantity, quality, other characteristics, price and delivery terms of the goods), any direct correspondence between the parties (e.g. e-mail) and these terms and conditions of sale.
In the event of a conflict between the information the seller has provided about the purchase in the ordering solution in the online store, direct correspondence between the parties and the terms and conditions of sale, direct correspondence between the parties and the information provided in the ordering solution takes precedence over the terms and conditions of sale, unless it is contrary to binding legislation.
PARTNERS
Seller
Company name: HAIRCODE AS
Contact address: Sivert Gjørtlers vei 10 7028 Trondheim, Norway
E-mail:: info@haircode.no
Organization no.: 932579839
The buyer is the person placing the order.
PRICES
The prices stated in the online store include VAT unless the buyer chooses to display prices without VAT or is registered as a user from a country outside Norway. Information on the total costs to be paid by the buyer, including all taxes (VAT, customs duties, etc.) and delivery costs (freight, postage, invoice fee, packaging, etc.) as well as specification of the individual elements of the total price, is provided in the ordering solution before the order is placed. (Deliveries of goods abroad, Svalbard or Jan Mayen shall be sold without the addition of VAT.)
CONCLUSION OF AGREEMENT
The agreement is binding on both parties when the buyer’s order has been received by the seller. However, a party is not bound by the agreement if there have been typing or typing errors in the offer from the seller in the ordering solution in the online store or in the buyer’s order, and the other party realized or should have realized that there was such an error.
ORDER CONFIRMATION
You will receive an order confirmation by e-mail immediately after the purchase has been completed. It is recommended that the buyer checks that the order confirmation matches the order in terms of quantity, product type, price, etc. If there is a discrepancy between the order and the order confirmation, the buyer should contact the seller as soon as possible.
PAYMENT
If the buyer uses a credit card or debit card for payment, the seller may reserve the purchase price on the card when the order is placed.
A credit card is a payment card where the purchase is settled afterwards by the creditor (the credit card company) sending the cardholder an invoice requesting payment. A debit card is a payment card linked to a deposit account. When the card is used, the user’s account is debited and the amount is transferred to the payee’s account.
When paying by credit card, the law on credit purchases etc. will apply.
DELIVERY M.V.
Delivery of the goods from the seller to the buyer takes place in the manner, at the place and at the time specified in the ordering solution in the online store. If the time of delivery is not stated in the ordering solution or the e-mail that accompanies the order confirmation, the seller shall deliver the goods to the buyer within a reasonable time and no later than 30 days after the order from the customer. If the seller is to arrange for the goods to be sent to the buyer, he is obliged to have the goods transported to the place of destination in a suitable manner and on the usual terms for such transportation. The place of destination is at the buyer’s premises unless otherwise specifically agreed between the parties.
THE RISK FOR THE PRODUCT
The risk for the goods passes to the buyer when the item is taken over by the buyer in accordance with the agreement. If the delivery time has arrived and the buyer fails to take possession of an item that has been placed at his or her disposal under the agreement, the buyer still bears the risk of loss or damage due to the characteristics of the item itself.
ANGRERETT
The buyer may cancel the purchase of the goods in accordance with the provisions of the Cancellation Act. The right of withdrawal means that the buyer may return the goods to the seller without reason, even if there is no defect in the goods and even if they have not been delivered. The buyer must notify the seller of the use of the right of withdrawal within 14 days of receiving the goods, the prescribed information about the right of withdrawal and the withdrawal form.
If the buyer receives the withdrawal form and the necessary information at a later date than the delivery of the goods, the withdrawal period begins to run from the day the buyer receives the withdrawal form and the information. If the buyer has not received sufficient information or a withdrawal form, the withdrawal period will still expire 3 months after the goods have been received. If the buyer has not received information about the right of withdrawal at all, the deadline will be 1 year.
The notification from the buyer to the seller regarding the use of the right of withdrawal should be in writing (withdrawal form, e-mail, fax or letter), and it must contain information about how the buyer will return the goods to the seller.
The buyer shall without undue delay, and no later than 14 days from the notification after the right of withdrawal was granted, return the goods, or hand them over to the seller if the seller has not offered to collect the goods.
If the buyer has expressly chosen a type of delivery other than the standard delivery offered by the seller, the seller shall nevertheless not pay the additional costs this entailed.
The Seller may withhold repayment until the goods have been received or until the Buyer has provided documentation that the goods have been returned. This does not apply when the seller has offered to collect the goods.c
The buyer must bear the costs of returning the goods if the right of withdrawal is used.
The buyer may examine the product before canceling the purchase. However, it must be possible to return the goods to the seller in approximately the same condition and quantity as when the buyer received them. The seller may require the consumer to compensate for any reduction in value as a result of the buyer’s handling of the goods that has not been necessary to determine the nature, characteristics and function of the goods.
The buyer should return the item to the seller in the original packaging if possible.
EXAMINATION OF THE GOODS
When the buyer receives the goods, it is recommended that he or she examines to a reasonable extent whether the goods are in accordance with the order, whether they have been damaged during transportation or whether they are otherwise defective. If the goods do not correspond to the order or have defects, the buyer must notify the seller by filing a complaint, cf. the contract’s section on “Complaints in the event of defects and deadline for filing claims in the event of delay”.
THE BUYER’S RIGHTS IN THE EVENT OF DELAY
If the seller does not deliver the goods or delivers them too late in accordance with the agreement between the parties, and this is not due to the buyer or circumstances on the buyer’s part, the buyer may, depending on the circumstances, withhold the purchase price, demand performance, terminate the agreement and claim compensation from the seller in accordance with the rules in Chapter 5 of the Consumer Purchase Act.
Oppfyllelse: Dersom selgeren ikke leverer varen på leveringstidspunktet, kan kjøperen fastholde kjøpet og sette en rimelig tileggsfrist for oppfyllelse fra selgeren. Kjøperen kan likevel ikke kreve oppfyllelse dersom det foreligger en hindring som selgeren ikkekan overvinne eller dersom oppfyllelse vil medføre en så stor ulempe eller kostnad for selgeren at det står i vesentlig misforhold til kjøperens interesse i at selgeren oppfyller. Faller vanskene bort innen rimelig tid, kan forbrukeren kreve oppfyllelse.
Heving: Kjøperen kan heve avtalen med selgeren dersom forsinkelsen er vesentlig eller hvis selgeren ikke leverer varen innen den tilleggsfristen for oppfyllelse som kjøperen har fastsatt. Kjøperen kan likevel ikke heve avtalen mens tilleggsfristen løper, med mindre selgeren har sagt at han eller hun ikke vil oppfylle innen fristen.
Erstatning: Kjøperen kan videre kreve erstatning for tap han eller hun lider som følge av forsinkelsen fra selgerens side jf. forbrukerkjøpslovens § 24.
The buyer must report claims to the seller in the event of a complaint, cf. this contract’s section on “Complaints in the event of defects and deadline for reporting claims in the event of delay”.
THE BUYER’S RIGHTS IN THE EVENT OF A DEFECT
If the goods have a defect and this is not due to the buyer or circumstances on the buyer’s part, the buyer may, according to the rules in Chapter 6 of the Consumer Purchases Act, withhold the purchase price, choose between rectification and replacement, claim a price reduction, cancel the contract and claim compensation from the seller.
Rectification or replacement: If the goods have a defect, the buyer may demand that the seller rectify the defect or redeliver equivalent goods. The seller may oppose the buyer’s claim if the implementation of the claim is impossible or causes the seller unreasonable costs.
The Seller shall make the correction or redelivery within a reasonable time. Rectification or redelivery shall be made at no cost to the Buyer, without the risk of the Buyer not being reimbursed for his expenses and without significant inconvenience to the Buyer. The Seller may not make more than two attempts at rectification or redelivery for the same defect, unless there are special reasons that make further attempts reasonable.
Even if the buyer does not demand rectification or replacement, the seller may offer rectification or replacement if this is done without delay. If the seller arranges for such rectification or replacement, the buyer cannot claim a price reduction or rescission.
Price reduction: If the defect is not corrected or replaced, the buyer may claim a proportionate price reduction.
Cancellation: Instead of a price reduction, the buyer may rescind the contract, except when the defect is immaterial.
Compensation: The buyer may also claim compensation for financial loss he or she suffers as a result of the goods having a defect, cf. section 33 of the Consumer Purchase Act.
The buyer must report claims to the seller in the event of a complaint, cf. this contract’s section “Complaints in the event of a defect and deadline for reporting claims in the event of delay”. The rules on complaints apply in addition to, and independently of, the rules on the right of withdrawal and any guarantees provided by the Seller.
THE SELLER’S RIGHTS IN THE EVENT OF THE BUYER’S DEFAULT
If the buyer does not pay or fulfill the other obligations under the agreement, and this is not due to the seller or circumstances on the seller’s part, the seller may, according to the rules in Chapter 9 of the Consumer Purchases Act, withhold the goods, demand performance of the agreement, demand termination of the agreement and compensation from the buyer. Depending on the circumstances, the seller may also be able to claim interest in the event of late payment, collection fees and fees for unclaimed goods not paid in advance.
Fulfillment: If the buyer does not pay, the seller can maintain the purchase and demand that the buyer pays the purchase price (fulfillment). If the goods have not been delivered, the seller loses his right if he waits unreasonably long to make the claim. – Cancellation: In the event of material default of payment or other material default by the buyer, the seller may terminate the agreement. However, the seller cannot terminate after the purchase price has been paid.
The seller may also cancel the purchase if the buyer fails to pay within a reasonable additional period for performance set by the seller. However, the seller may not cancel during the additional period unless the buyer has said that he or she will not pay.
Compensation: The seller may claim compensation from the buyer for any financial loss he or she suffers as a result of the buyer’s breach of contract, cf. section 46 of the Consumer Sales Act.
Interest on late payment/collection fees: If the buyer fails to pay the purchase price in accordance with the agreement, the seller may charge interest on the purchase price in accordance with the Interest on Late Payment Act. In the event of non-payment, the claim may, after prior notice, be sent to debt collection, and the buyer may then be held liable for fees under the Act on debt collection and other collection of overdue monetary claims.
Fee for uncollected non-prepaid goods: If the buyer fails to collect unpaid goods, the seller may charge the buyer a fee of NOK 500,- + return freight. The fee shall cover a maximum of the seller’s actual expenses for delivering the goods to the buyer. Such a fee cannot be charged to buyers under the age of 18.
GARANTI
A warranty provided by the seller or manufacturer gives the buyer rights in addition to the rights the buyer already has under mandatory legislation. A warranty does not therefore entail any restrictions on the buyer’s right to complaints and claims in the event of delay or defects under the sections “The buyer’s rights in the event of delay” and “The buyer’s rights in the event of defects”.
PERSONAL DATA
Unless the buyer consents otherwise, the seller may only collect and store the personal data that is necessary for the seller to fulfill its obligations under the agreement. The personal data of buyers under the age of 15 cannot be collected unless the seller has the consent of their parents or guardians. The buyer’s personal data shall only be disclosed to others if it is necessary for the seller to perform the agreement with the buyer, or in statutory cases. The seller may only obtain the buyer’s social security number if there is a factual need for secure identification and such collection is necessary.
If the seller wants to use the buyer’s personal data for other purposes, for example to send the buyer advertising or information beyond what is necessary to complete the agreement, the seller must obtain the buyer’s consent when entering into the agreement. The seller must provide the buyer with information about what the personal data will be used for and who will use the personal data. The buyer’s consent must be voluntary and given by an active action, for example by ticking a box.
The buyer shall be able to easily contact the seller, for example by phone or email, if he or she has questions about the seller’s use of personal data or if he or she wants the seller to delete or change the personal data.c
COOKIES
Our online store contains so-called cookies. You can browse the online store without cookies, but you cannot shop. We use cookies to manage the contents of your shopping cart. It is a text file that is stored on your computer. We also store information about whether you have chosen to view the category pages with or without images.If your web browser or firewall is set to prevent the storage of cookies, the website may stop working or you may have problems completing a sale.
CONFLICT RESOLUTION
The parties shall attempt to resolve any disputes amicably. The buyer may contact the Consumer Council for assistance in any dispute with the seller. If an amicable solution is not reached after mediation by the Consumer Council, the parties may request in writing that the Consumer Council submit the dispute to the Consumer Disputes Committee. 13) Decisions by the Consumer Disputes Committee are legally binding four weeks after notification. Before the decision is legally binding, the parties may, by submitting a summons to the Consumer Disputes Committee, bring the decision before the district court.c
13) Se lov av 01. mars 2017 Lov om Forbrukerklageutvalget (forbrukerklageloven).
Privacy statement
Are you concerned about how your personal data is handled in this online store? Then you’ve come to the right place!
Below you will be able to read how we at HAIRCODE AS handle personal data, as well as get information about your rights as registered with us. We hope you find what you are looking for here. Of course, you can also contact us if you have any questions about our processing of your data. We are committed to security and transparency in this area, and we take your inquiries seriously!
Behandlingsansvarlig:
Name: HAIRCODE AS
Email: info@haircode.no
Address: Sivert Gjørtlers vei 10 7028 Trondheim, Norway
Why do we process personal data?
We collect and process personal data in order to offer visitors to our website the services and products they request. We also want to offer better and more relevant content to the individual customer, as well as create good and long-lasting relationships with our existing customers.
When do we process personal data?
Below you will find a list of when and how we process personal data in each case. Please note that all processing is based on consent, with the exception of the collection of data in connection with purchases, where certain information must be provided in order to complete the purchase. In this case, the basis for processing is the conclusion of a contract.
Newsletter:
Where: Online store newsletter.
What is stored: Email address.
Use of personal data: To send out newsletters.
Storage time: Indefinitely. Until you unsubscribe from the newsletter or request deletion.
Basis for processing: Consent.
Security: The information is stored on a secure server. Contact us for further information about security.
Buy in the online store:
Where: At the store’s checkout/cashier.
What is stored: First name, last name, phone number, email, street address, postal code, location, item name, number of items, shipping options selected, name of selected payment method (e.g. Klarna Faktura) and price are also stored. National and social security numbers are only required when using financing services and are not stored in the online store. National and social security numbers are only collected and processed by the payment provider. Company name, organization number and contact person are required for corporate purchases.
Use of personal data: In order to complete a purchase in this online store, name, address and contact information are required for the completion of payment and shipment of goods, as well as sending an invoice where selected. The contact information may also be used to contact the buyer in connection with the purchase. National identity number and social security number are used by the financing provider to perform a credit check in connection with the use of invoices and financing services. The information will also be used for accounting purposes.
Storage period: Personal data is stored in accordance with the Bookkeeping Act, and normally for 10 years after the end of the financial year. If an agreement on an additional warranty on the product has been entered into, the information will be stored for as long as the warranty is valid, but not less than 10 years.
Processing basis: Necessary for contract conclusion/purchase and for accounting purposes.
Security: The information is stored on a secure server. Contact us for further information about security.
Data processor (third party): Klarna AB, Posten Norge, Bring, Vipps.
Contact form/customer inquiries:
Where: Contact form in online store.
What is stored: First name, last name, phone number, email + inquiry.
Use of personal data: The information is used to be able to respond to your inquiry. If you have previously submitted an inquiry registered under the same name, phone number or email address, we will be able to see your inquiry history. We do this in order to better answer your questions, especially if they are related to previous inquiries or purchases.
Storage time: The information related to your inquiries is stored for as long as necessary to respond to your inquiries.
Basis for processing: Consent.
Security: The information is stored on a secure server. Contact us for further information about security.
Data processor (third party): Domeneshop Webmail.
Creation of a customer profile in the online store:
Where: Under “My account/create customer”.
What is stored: First name, last name, address, phone number, password and email address.
Use of personal data: The information is used to create a customer profile for you. In your customer profile, you can view purchases you have made in the store, as well as edit and customize personal data you have provided to us. You can also sign up for newsletters on your customer profile.
Storage time: The information associated with your customer profile is stored until you request it to be deleted.
Basis for processing: Consent.
Sikkerhet: Informasjonen lagres på sikret server. Kontakt oss for ytterligere informasjon om sikkerhet.
Cookies:
This online store uses cookies to give you a better user experience across all channels. The use of cookies is based on consent through the cookie settings in your browser, as well as your continued use of our pages. Are you curious about our use of cookies and how to control their use?
Read more here
What is the online store’s legal basis for processing?
HAIRCODE AS processes certain types of personal data. The types of data we process can be found in the overview above. Our basis for processing is in most cases consent, with one exception. This means that we collect and process personal data based on the consent of the data subject. In the case of purchases in our online store, however, the basis for processing is not consent, but necessity for entering into a contract in addition to statutory requirements for bookkeeping.
Processing of certain types of personal data outside the EU and EEAc
Name of third-party supplier outside the EU/EEA:
Mailchimp
What data is processed there:
Mailchimp – Send newsletters
Facebook – To enable you to ‘like’ and share our content on Facebook, Twitter, Linkedin and Google+, we have added ‘like buttons’ to our pages.
Listagram – Offer “pop up” with discount code on website
Hvor behandles opplysningene:
The country’s laws offer adequate protection of personal data:
The country’s laws offer adequate protection of personal data:
Yes
Necessary safeguards in place for transfers to countries without adequate protection:
Your rights
Tilgang til egne personopplysninger:
If you are registered in our systems, you have the right to access the data we hold about you, should you wish to do so. This means that you can have the data sent to you, or you can be informed where you can find this data. In some cases, we may need to request additional information about you in order to verify your identity before granting access. Contact the data controller if access is desired.
Correction of own personal data:
If you are registered in our systems and believe that we have registered incorrect information about you, you have the right to have this data corrected, or you may be given access to correct it yourself. In some cases, we may need to request additional information about you in order to verify your identity before granting you access. Contact the data controller if rectification is desired.
Deletion of own personal data:
If you are registered in our systems, but would like us to delete the information we have about you, you have the right to do so. If you wish to delete your data, please contact us via the email address here. We reserve the right that in some cases there may be reasons why the data cannot be deleted immediately, if you have entered into a contract with us and this data is necessary for the maintenance of this contract. In some cases, we may need to request additional information about you in order to verify your identity before granting access. Contact the data controller if deletion is desired.
Limit the processing of your personal data:
Dersom du er registrert i våre systemer, og ønsker å begrense behandlingen av dine personopplysninger, har du rett til å be om dette. Du kan be om at enkelte behandlingsformer opphører, eller du kan be om at vi avslutter all behandling. Vi tar forbehold om at det i enkelte tilfeller kan foreligge lovmessige grunner som gjør at slik begrensning av behandling ikke kan utføres. Sletting av data kan da gjerne være et alternativ, dersom generell begrensning ikke er mulig etter gjeldende regelverk. I noen tilfeller kan vi bli nødt til å be om ytterligere opplysninger om deg for å kunne bekrefte identiteten din før vi kan utføre endringene. Kontakt behandlingsansvarlig dersom begrensning av behandling er ønskelig.
Data portability:
If you are registered in our systems and the collection and processing of this personal data is carried out automatically and based on consent, you have the right to transfer this data to other providers. You may request this from us, in which case you have the right to receive this data in a structured, commonly used and machine-readable format. You may also have the right to have this data transferred directly from us to another provider, if this is technically feasible. In some cases, we may need to request additional information about you in order to verify your identity before we can do this. Please contact the data controller if relocation or transfer of your personal data is desired.
Withdraw consent to the processing of your personal data:
With the exception of information you provide in connection with purchases, all processing of personal data at HAIRCODE AS is based on consent. You have the right to withdraw your consent at any time, and the processing of this personal data for the relevant purpose shall then cease. If the data is only used for the purpose for which you have withdrawn your consent, the data will also be deleted. In some cases, we may need to request additional information about you in order to confirm your identity before we can do so. Contact the data controller if you wish to withdraw your consent to one or more processing of personal data.
Klager på behandling av personopplysninger:
If you wish to complain about the way your data is processed or anything else related to your personal data, you have the right to do so. We hope you will send an email or otherwise contact the data controller (the contact details of the data controller can be found at the top of this page). The data controller is responsible for safeguarding your rights and will help you with any questions you may have.
You also have the right to contact the Norwegian Data Protection Authority if you disagree with decisions or processing methods at HAIRCODE AS.
DELIVERY INFORMATION
After you have completed your purchase, an order confirmation will be sent to you (this is an automatic message, so if you don’t receive it within a few minutes, check your spam). Read through it and check that all the details are correct. When your order is shipped from our warehouse, you will also receive a delivery confirmation to the email address you provided at checkout.
The prices of the products in the online store at www.haircode.no are all inclusive of 25% VAT. This means that our Norwegian customers do not have to pay VAT and duty when picking up the package. Delivery time to Norway is approximately 1-3 working days.
If the package is sent to an agent and it is not picked up, a fee of NOK 250 will be charged.
The postage cost for orders is 149 NOK.
RIGHT TO CANCEL & EXCHANGE
RIGHT OF RETURN
According to the law, you always have a 14-day right of withdrawal. In order for the right of return to apply, these points must be met:
Of course, you have the right to examine the product, so it is fine to remove the hair from the plastic packaging. However, the seals (the bands around the hair) must be unbroken for hygiene reasons.
The entire packaging remains and is sent along.
No smoking has occurred around the hair.
Send an email to our customer service.
HOW TO SEND YOUR HAIR BACK
Pack the item well in the same package/bag it came in, or use your own packaging.
Send with the order confirmation or write down the information on a piece of paper and send with the package.
Send an email to our customer service.
Refund with the same payment method you chose at the time of payment.
If you want a new item, place a new order for it in our online store. We will send it to you the same day.
YIELD OF PRODUCT
We only use open purchase. If you want a new product, place a new order for it. You send the old product back to us with the return slip. We will then refund the full amount to you the same day we receive the return.